About Alpine Retreats
Alpine Retreats is an invite-only marketplace connecting discerning travelers with luxury chalet owners in the Swiss Alps. Since 2015, we have curated exceptional properties that offer direct booking without intermediaries.
We personally inspect every chalet to ensure exceptional quality and hospitality. Born and based in the Alps, we understand what makes a perfect mountain retreat.
Direct Booking
Book directly with chalet owners for the best prices and personalized service
Curated Selection
Every property is personally inspected and selected for exceptional quality
Verified Properties
All chalets are verified for ownership, quality, and compliance
Booking Process
Our simple 4-step process ensures a seamless booking experience:
Check Availability
Browse our calendar and select your preferred dates
Send Inquiry
Complete the booking form with your details and requirements
Receive Confirmation
Get formal confirmation and invoice within 24 hours
Secure Booking
Pay 30% deposit to confirm your reservation
Response Time
Chalet owners are required to respond to booking requests within 24 working hours. We monitor response times to ensure excellent service.
For Guests
Booking Terms
Minimum Stay
5 nights (special packages may vary)
Deposit
30% required to confirm booking
Balance Due
10 days before arrival
Payment Methods
Bank transfer or credit card
Cancellation
According to individual chalet policies
Maximum Guests
Varies by chalet (typically 8-14 guests)
Deposit Security & Payment Protection
Your deposit is held securely with Alpine Retreats until you check into the chalet. This provides maximum protection for both guests and chalet owners.
How it works:
- 30% deposit is paid to Alpine Retreats to secure your booking
- Deposit is held in a secure escrow account
- Funds are released to the chalet owner only after you successfully check in
- This system protects you from last-minute cancellations and ensures the chalet is ready for your arrival
Important Information
Alpine Retreats acts as a secure connection platform between guests and chalet owners. We hold deposits in escrow until check-in for maximum security.
The rental contract is directly between you and the chalet owner, while we provide deposit protection and quality assurance.
What We Guarantee
Verified Properties
All chalets are personally inspected and verified
Quality Standards
Minimum 4-star equivalent luxury accommodation
Support
24/7 support during your stay via WhatsApp
Deposit Protection
Secure escrow holding of deposits until check-in
Guest Reviews
What our guests say about their Alpine Retreats experience
For Chalet Owners
Alpine Retreats works on an invitation-only basis with selected premium chalet owners.
Selection Criteria
Property Quality
Luxury chalets with premium amenities and design
Location
Prime locations in exclusive Alpine destinations
Service Level
Exceptional hospitality and guest experience
Requirements for Owners
- Proof of ownership or management rights
- Valid operating licenses and permits
- Professional liability insurance
- 24/7 guest support during stays
- Response to inquiries within 24 hours
- Agreement to our deposit protection system
Our Destinations
Terms & Conditions
Platform Operation
Alpine Retreats provides a secure connection platform with deposit protection. We hold deposits in escrow until guest check-in for maximum security.
Important Legal Notice
The rental contract is exclusively between the guest and the chalet owner. Alpine Retreats provides deposit protection through escrow services but is not a party to the rental contract.
All information on the website is provided by chalet owners. While we verify information to the best of our ability, we cannot guarantee its accuracy or completeness.
Updated: December 2025
These terms and conditions are regularly updated. Please check this page for the latest information.